Partner Feedback Management System
In today’s competitive environ, customer’s feedback is the key to a successful business. It not only sheds light on issues, but also helps you optimize your business processes and deliver exceptional service. FeedINN Platform gathers feedback in two ways – Event Triggered Requests and Listening.
Event Triggered Requests:
These capture feedback from the customers at precise situations – for instance when they check out of a hotel, receive a parcel or come to the end of a transaction.
Listening Posts:
These capture feedback from customers at moment when you can’t predict. It depends on the customer’s own choice and convenience to leave feedback / suggestions. They can be advertised in-store or on customer facing documents and wherever they might interact with your brand.
