FeedINN

In the new era of customer engagement, customers are won and lost in real-time and they all have different Moments of Truth. Offering your customers the choice of how and when to share their feedback response rates can exceed 50%. FeedINN Platform gathers feedback in two ways – Event Triggered Requests and Listening

Event Triggered Requests are sent at specific points when customers are likely to want to feedback – for instance when they check out of a hotel, receive a parcel or come to the end of a transaction. Listening Posts are on hand to capture feedback from customers whenever they feel the need, at moments that you can’t predict. They can be advertised in-store in a , on all customer facing documents and wherever customers might interact with your brand.

With feedINN feedback management, you can:

• Share data with critical stakeholders and showcase actionable results using customizable, interactive dashboards, branded reports, and embeddable widgets.
• Easily aggregate and create a single view analysis of response data across multiple surveys, time periods, and individual customers.
• Manage a single, enterprise survey and case management solution to drive action and accountability in a closed-loop process, across your organization.
• Unify siloed approaches, disparate systems, and disjointed processes to facilitate better, more informed business decisions.
• Scale the product to thousands of users with a rich feature set of permissions and workflows that ensure brand standards and protect customer data.

For more, visit www.feedinn.com